This warranty applies to eligible Kingsong products purchased from Kingsong official channels, including https://www.kingsong.com. For products purchased from Amazon, offline dealers, distributors, or other third-party platforms, the warranty policy of the corresponding sales channel may apply.
Kingsong warrants that eligible products are free from defects in materials and workmanship under normal use during the applicable warranty period.
Warranty coverage may vary depending on product model, purchase region, and purchase channel. The following table provides a general reference for Kingsong electric mobility products. If the warranty period shown on the product page, order confirmation, or local sales channel differs from this general policy, the product-specific warranty information shall apply.
1. Warranty Coverage by Component
| Component | Typical Warranty Period | Coverage Notes |
|---|---|---|
| Motor | 1–2 Years | Covers verified manufacturing defects under normal use. Crash damage, water or liquid ingress, overload, racing, stunt riding, or misuse is not covered. Model-specific duration must follow the product page and order confirmation. |
| Battery Pack | 1 Year | Covers verified battery manufacturing defects. Normal battery capacity reduction over time, improper charging, long-term storage without charging, water or liquid ingress, impact damage, or unauthorized repair is not covered. |
| Controller | 1 Year | Covers original controller defects confirmed by Kingsong technical diagnosis. Burnout caused by modification, overload, water or liquid ingress, improper charging, or misuse is not covered. |
| Mainboard / Motherboard | 1 Year | Covers functional defects confirmed by Kingsong technical diagnosis. Damage caused by unauthorized repair, modification, water or liquid ingress, or misuse is not covered. |
| Display / Dashboard | 1 Year | Covers screen or dashboard failure not caused by impact, water or liquid ingress, external damage, or improper use. |
| Charger | 1 Year | Covers charger defects under normal use. Physical damage, use with incompatible products, liquid damage, or misuse is not covered. |
| Frame / Structural Parts | 1 Year | Covers manufacturing defects only. Collision, stunt riding, racing, overloading, abnormal riding, or improper assembly damage is not covered. |
| Outer Shell / Cover | Limited Coverage | Manufacturing defects may be reviewed case by case. Cosmetic scratches, dents, cracks from impact, fading, or normal wear are not covered. |
| Tires / Inner Tubes | Wear and Consumable Parts | Normal wear, punctures, cuts, tire pressure issues, and riding damage are not covered. |
| Brake Pads / Cables / Bearings / Foot Pads | Wear and Consumable Parts | Normal wear from use is not covered. Manufacturing defects may be reviewed case by case. |
| Accessories Purchased Separately | 1 Year | Applies to eligible original Kingsong accessories purchased separately. Damage caused by misuse, improper installation, or external impact is not covered. |
2. Shipping Costs for Warranty Service
| Scenario | Shipping to Service Center | Shipping to Customer |
|---|---|---|
| Manufacturing defect within 30 days of receipt | Covered by Kingsong | Covered by Kingsong |
| Defect after 30 days and within the warranty period | Covered by Customer | Covered by Kingsong |
| Out of warranty or damage caused by customer-side reasons | Covered by Customer | Covered by Customer |
This shipping policy is aligned with the 30-day quality issue handling window described in our Return & Refund Policy.
3. What Is Not Covered
This warranty does not cover damage or defects caused by the following:
- Misuse, crash, collision, water or liquid ingress, improper storage, improper charging, or unauthorized disassembly, repair, or modification.
- Abnormal riding, racing, stunt riding, commercial use, overloading, or failure to follow the user manual.
- Wear and Consumable Parts: Normal wear and tear is not covered. This includes tires, inner tubes, brake pads, bearings, foot pads, rubber parts, brake cables, screws, and bolts. Charging port damage caused by misuse, impact, water or liquid ingress, or improper charging is not covered.
- Cosmetic Damage: Scratches, dents, fading, or other cosmetic changes that do not affect the functionality of the product.
- Usage-Related Conditions: Tire wear, mileage accumulation, battery capacity reduction caused by normal use, and damage caused by learning, falling, or improper operation.
- Products without valid proof of purchase, missing or altered serial numbers, or products purchased from unauthorized resellers.
Note: The final warranty decision depends on product condition, diagnostic results, proof of purchase, serial number verification, and applicable warranty terms.
4. How to Make a Warranty Claim
To submit a warranty claim, please contact our support team and provide the following information:
- Order number and proof of purchase
- Product model and serial number, usually starting with KS
- Clear photos and videos showing the issue
- Description of the problem and how it occurred
- Photos of the product condition, packaging, and any relevant error codes or app screenshots, if applicable
5. Warranty Review and Service Process
- Initial Review: Kingsong will review the submitted information and may request additional photos, videos, app screenshots, diagnostic details, or troubleshooting results.
- Diagnosis: If needed, the product or component may need to be inspected by Kingsong or an authorized service partner.
- Warranty Decision: If the issue is confirmed to be covered under warranty, Kingsong may provide replacement parts, repair service, product replacement, or other appropriate warranty support.
- Service Time: Warranty service time may vary depending on the issue, parts availability, service location, and shipping time.
6. Warranty Remedies
If a defect is confirmed and covered under this warranty, Kingsong may, at its discretion, provide replacement parts, repair service, product replacement, or other appropriate warranty support. Warranty service does not automatically extend or restart the original warranty period unless required by applicable law.
7. Relationship with Return & Refund Policy
Warranty service is separate from our Return & Refund Policy. After the return window has expired, eligible products may receive warranty service, but returns or refunds may no longer be available.
8. Contact Us
If you have questions about this Warranty Policy or need to submit a warranty claim, please contact us:
Email: [email protected]
Contact Page: Contact Us
Official Website: https://www.kingsong.com