Return & Refund Policy

At KingSong, we stand behind the quality of our high-performance mobility products. This Return & Refund Policy applies strictly to products purchased directly from https://www.kingsong.com.

1. Order Cancellation Policy

We process orders quickly to ensure timely delivery. Please review our cancellation terms carefully before placing your order.

Before Shipment: You may cancel before the order is processed for dispatch, before a shipping label is generated, or before the item is handed over to the carrier. KingSong does not charge cancellation, handling, or restocking fees for pre-shipment cancellations. After cancellation is confirmed, the refund is processed to your original payment method; the actual posting time may vary depending on your bank or payment provider, where permitted by applicable law.
After Shipment: Once the order has been processed for dispatch, a shipping label has been generated, or the item has been handed over to the carrier, cancellation may no longer be available. If the customer still requests cancellation after this stage, the case will be handled as a Non-Quality Return.

F16 Pre-Order Cancellation Policy

The following cancellation policy applies specifically to KingSong F16 pre-orders and takes precedence over the standard pre-shipment cancellation terms for this product.

Within 48 hours of purchase
F16 pre-orders may be canceled within 48 hours of purchase for a full refund.

After 48 hours and before shipment
For customer-requested cancellations made more than 48 hours after purchase and before the order has been handed over to the carrier, a 3% cancellation fee will be deducted from the refund to cover non-refundable payment processing costs.

The 3% fee is calculated based on the amount paid for the F16 product. At the current $2,699 early bird price, the cancellation fee is $80.97.

If KingSong delays shipment
If KingSong is unable to ship the F16 within the stated estimated shipping timeframe, affected customers may choose to continue waiting or cancel the pre-order for a full refund with no cancellation fee.

After shipment
Once the order has been handed over to the carrier, the pre-order cancellation policy no longer applies. Any return or refund request will be handled according to our standard Return & Refund Policy.

If an early bird pre-order is canceled, the corresponding early bird spot may be released to another customer.

2. Return Windows & Eligibility

To be eligible for a return, the item must meet the condition requirements for the applicable return category. Original packaging, outer shipping box, internal protective foam, accessories, proof of purchase, and product serial number (SN) are required.

Return Category	Timeline	Conditions & Fees
Quality Issues	Within 30 Days	Free return or exchange for confirmed manufacturing defects. KingSong covers the applicable return shipping costs.
Non-Quality Return	0–14 Days	The product must be unopened and unused, with complete original packaging. The customer is responsible for return shipping and the applicable fixed logistics and handling fee: USD $250 for standard products or USD $350 for heavy or oversized products.
Non-Quality Return	14–30 Days	Subject to strict review. The product must be in pristine condition, with no damage, no unauthorized modification, complete original packaging, and mileage under 5 miles. The customer is responsible for return shipping, a 20% restocking fee, and the applicable fixed logistics and handling fee.
Warranty Service	30+ Days	Returns and refunds are not accepted after 30 days. The product may be eligible for warranty service according to our Warranty Policy.

3. Rejection & Interception Fees

If a package is rejected at delivery or intercepted in transit due to customer-side reasons, including change of mind, incorrect or incomplete address, refusal to accept delivery, or refusal to pay applicable local taxes or duties, the following logistics and handling fees may be deducted from the refund:

Standard Products such as EUCs and scooters: USD $250 per unit.
Oversized or Heavy Products such as S22, S19, S16 Pro, and e-bikes: USD $350 per unit.

4. Non-Returnable Items

KingSong will not accept returns for the following:

Products without original packaging, internal protective foam, required accessories, proof of purchase, or a valid product serial number.
Products with signs of crash damage, water damage, misuse, improper storage, improper charging, or unauthorized modification.
Consumable parts, including tires, brake pads, bearings, inner tubes, and similar wear parts, unless confirmed as Dead on Arrival (DOA).
Second-hand products or products purchased from unauthorized resellers.
Products returned without prior authorization or without a valid Return Merchandise Authorization (RMA).

5. Claim & Refund Process

Submit Request: Contact our support team with your order number, product serial number (SN), and clear photos or videos of the item, issue, and packaging.
Authorization: Once approved, you will receive a Return Merchandise Authorization (RMA) and the designated return address.
Inspection: After the returned product arrives, it will undergo a technical inspection, typically within 3–5 business days.
Refund Issuance: Once the returned product passes inspection, the refund, minus any applicable fees, will be processed to the original payment method within 7–10 business days. The actual posting time may vary depending on the customer's bank or payment provider.

Notice: Do not ship products back without prior authorization. Unauthorized returns may be rejected and may result in additional storage, handling, or return shipping fees.

6. Relationship with Warranty Service

This Return & Refund Policy is separate from our Warranty Policy. After the return window has expired, eligible products may receive warranty service, but returns or refunds may no longer be available.