Last updated: May 12, 2026
This Privacy Policy describes how Kingsong and our official website (the "Site", "we", "us", or "our") collect, use, and share your personal information when you visit our Site, make a purchase, contact us, use our services, or interact with our products and mobile applications.
1. Information We Collect
We collect different types of information to provide, improve, and support our products and services.
- Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
- Order Information: Products purchased, order number, payment status, shipping details, tracking number, and customer service records.
- Device and Usage Information: IP address, browser type, device type, time zone, cookie data, and information about how you interact with the Site.
- App and Product Diagnostic Data: When using the Kingsong App or connected products, we may collect product-related data such as vehicle serial number, mileage, battery status, firmware version, diagnostic information, and related usage data to support product functionality, safety, firmware service, warranty service, and customer support.
2. How We Use Your Information
| Purpose | Data Categories Used |
|---|---|
| Order Fulfillment | Name, address, contact information, order details, payment status, and shipping information |
| Customer Support | Contact information, order history, product serial number, photos/videos provided by customers, and diagnostic data where applicable |
| Warranty and Product Service | Order details, product serial number, diagnostic data, mileage, firmware version, and service history |
| Site Optimization | Device information, IP address, browser type, cookie data, and site usage data |
| Marketing and Advertising | Email address, browsing behavior, cookie data, and advertising pixel data, where permitted by applicable law |
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our store, improve your browsing experience, analyze traffic, and support marketing activities.
- Necessary Cookies: Required for login, shopping cart, checkout, and store security.
- Analytics Cookies: Used to understand traffic patterns and improve the Site experience.
- Advertising Cookies: Used to help show relevant products and measure advertising performance on third-party platforms.
You can manage your cookie preferences through your browser settings or through any cookie preference tools made available on our Site. Disabling cookies may affect certain Site features.
4. Sharing with Third Parties
We share personal information with trusted service providers only as needed to operate our business, provide services, process orders, and improve customer experience. These may include:
- Shopify: Our e-commerce platform that hosts and powers our online store.
- Payment Processors: Secure payment gateways shown at checkout. We do not store your full credit card number on our own servers.
- Logistics Partners: Shipping carriers and logistics providers used to deliver your order.
- Customer Support and Warranty Tools: Service providers used to manage customer inquiries, warranty claims, diagnostics, and after-sales support.
- Analytics and Marketing Tools: Third-party tools used for traffic analysis, email marketing, advertising, and conversion measurement, where permitted by applicable law.
5. Payment Security
Payment transactions are processed through secure third-party payment providers. Payment information is handled according to applicable payment security standards. We do not store full credit card numbers on our own servers.
6. Your Rights
Depending on your location, such as the European Union, United Kingdom, California, or other applicable regions, you may have certain rights regarding your personal information, including:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request that inaccurate or incomplete information be corrected.
- Right to Deletion: Request that we delete your personal information, subject to legal, tax, accounting, warranty, fraud prevention, dispute handling, and business record retention requirements.
- Right to Opt Out: Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.
7. Data Retention
When you place an order through the Site, we retain your order information for our records. If you submit a deletion request, we will review and process it in accordance with applicable laws and operational obligations. We may retain certain information as needed for legal, tax, accounting, fraud prevention, warranty, product safety, customer service, and dispute resolution purposes.
8. Children’s Privacy
Our products and services are not intended for children under the age of majority in their place of residence. Because our electric unicycles, scooters, and e-bikes involve riding safety and age-related restrictions, users should follow all applicable local age and safety requirements. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. The latest version will always be available on this page.
10. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Email: [email protected]
Contact Page: Contact Us
Official Website: https://www.kingsong.com
Customer Service Phone: +1 509-319-8410
Service Hours: Sunday to Thursday: 8PM - 5AM EST
Company Address: 10611 Harwin Drive, STE 406, Houston, TX 77036, United States