How KingSong Stolen Vehicle Protection Works (2026 Policy)
KingSong Stolen Vehicle Protection is a manual review process for KingSong electric unicycles reported stolen. If your vehicle is stolen, you can request a Stolen Vehicle Lock by emailing KingSong Support at [email protected]. You must provide both the vehicle's serial number and proof of current ownership. Additional details, such as app or account information, theft circumstances, and police-report documents, may be requested by Support. A serial number alone is not sufficient for a lock request.
KingSong Stolen Vehicle Lock Request Process
- Requests are reviewed manually by KingSong Support via email.
- There is no automated or online submission portal as of 2026.
- Support may ask for further verification or clarification as needed.
In-App Locking vs. Stolen Vehicle Protection
The KingSong App offers a separate in-app/Bluetooth locking feature for routine use. This is distinct from the Stolen Vehicle Lock, which requires a manual review by KingSong Support and follows the stolen vehicle protection policy.
Required Information for a Stolen Vehicle Lock Request
| Information | Requirement | Examples or Details |
|---|---|---|
| Vehicle serial number | Required | Full serial number of the KingSong electric unicycle. |
| Proof of current ownership | Required | Invoice, order confirmation, bill of sale, or transfer document showing current ownership. |
| KingSong App or account details | If available | Account information linked to the vehicle, if registered. Lack of an app account does not prevent review. |
| Theft details | Contextual | Date, location, discovery details, and current status of the vehicle. |
| Police-report materials | May be requested | Police report, incident number, or other official filing if Support requests it. |
- A single document can establish both purchase and current ownership if it clearly links the requester to the vehicle.
- Past purchase records alone may not prove current ownership after a transfer or sale.
How to Submit a Stolen Vehicle Lock Request
- Gather the required documents: serial number and proof of current ownership.
- Include any available app/account details, theft circumstances, and police-report materials if possible.
- Email all materials to [email protected].
- KingSong Support will review your submission, may request additional information, and determine eligibility for a Stolen Vehicle Lock.
Keep secure copies of all purchase, ownership, and police filing records. The current policy (2026) does not specify a review time estimate.
What KingSong Stolen Vehicle Protection Does Not Cover
- Commercial disputes: Issues like unpaid invoices, wholesale disagreements, warranty claims, or business contract disputes are not handled through this process.
- Serial-number-only reports: Providing only a serial number is not enough; proof of current ownership is required.
- Personal disputes: This process is only for reported thefts, not private disagreements or non-theft issues.
- Law enforcement: You should still follow local law enforcement procedures. KingSong’s review does not replace official reporting.
If Your Stolen Vehicle Is Recovered
Recovering your vehicle does not automatically remove a Stolen Vehicle Lock. The verified owner must email a separate unlock request to [email protected] with:
- The vehicle’s full serial number
- A reference to the previous lock request, if available
- Updated proof of ownership
KingSong will consider unlocking the vehicle after verifying your ownership.
If You Believe Your Wheel Was Locked by Mistake
If you think your KingSong vehicle was incorrectly locked, email [email protected] with:
- A clear description of the issue as a possible mistaken lock
- The model and serial number
- A description or screenshot of the lock issue
- Relevant ownership information
Request that Support review the lock record and advise on any further steps. Only send documents privately—do not post sensitive information publicly. You may also use the official KingSong Contact page.
Frequently Asked Questions
How do I request a Stolen Vehicle Lock for my KingSong unicycle?
Email [email protected] with your vehicle’s serial number and proof of current ownership. Include any app or account details, theft information, and police-report documents if available. KingSong Support will review your request manually.
What documents are required to prove ownership for a stolen vehicle lock?
You must provide the full serial number and a document showing current ownership, such as an invoice, order confirmation, bill of sale, or transfer record. Additional documents may be requested by Support.
Can I use the KingSong App to lock my stolen vehicle?
The KingSong App offers a Bluetooth locking feature, but this is separate from the Stolen Vehicle Lock process, which requires manual review by KingSong Support.
How long does it take for KingSong to review a stolen vehicle lock request?
As of 2026, KingSong does not provide a specific time estimate for reviewing stolen vehicle lock requests. Processing times may vary depending on the details and documentation provided.
What should I do if my stolen vehicle is recovered?
If your vehicle is recovered, email a new unlock request to [email protected] with the serial number, reference to your previous request, and updated ownership proof. KingSong will verify your claim before unlocking the vehicle.
Does KingSong Stolen Vehicle Protection replace police reporting?
No, you should still follow local law enforcement procedures. KingSong’s review is a separate process and does not replace official police reports or investigations.
